SLR's Operating Principles

nullSeven Key Operating Principles for Assisted Living

I. Active Participation in the Community
  • Serve as a community resource offering elder health education and other programs
  • Act as an information referral resource for families and seniors
  • Encourage and recognize volunteers; encourage intergenerational activities
II. Excellent Quality of Care Standards
  • Make competence and compassion the hallmark of all staff hiring decisions
  • Conduct regular staff training sessions utilizing internal and external resources
  • Provide the fullest level of assisted living services reasonably permissible
III. Commitment to One Mission: Helping the Frail Elder to Remain as Active and Independent    
       as is Safely Possible
  • Respect the individuality and dignity of each resident
  • Help each resident to remain fully active both physically and socially
  • Remain focused on the uniqueness of the mission during marketing activities
IV. Prudent Financial Management
  • Prepare detailed budgets based on conservative estimates of income and expense
  • Track and report budget variances monthly and quarterly
  • Maximize third-party payment utilization for nursing care and other services
V. Accessibility to Elders in Financial Need
  • Serve the whole community
  • Conduct community outreach as part of the marketing effort
  • Exercise advocacy leadership on affordable assisted living in public forums
VI. Staff Teamwork
  • Hire from within the community whenever possible
  • Cross-train for efficiency and to foster appreciation of the roles of co-workers
  • Ensure consistent and open communication among departments
VII. Professional Marketing Approaches
  • Articulate our mission clearly and consistently in marketing materials and public relations activity
  • Treat everyone as an important part of the marketing team
  • Allocate marketing resources with cost-conscious efficiency